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The Shopping Rules

The Shopping Rules The orders for the end users are implemented around the whole territory of Europe (EU). For the business partners they are realized only in the Czech Republic´s territory.

The packing and transportation charges depend on the sort of transport means used, the parcel weight and the purchase amount.

The despatch of the goods is performed within 2 working days after putting the full financial amount to our bank account.

We receive your order immediately after its confirmation. In case when you place an order at night or at the weekend, we register it on the following working day. In case when the goods, which you ask for, is not in stock, our seller will contact you on the same day, when we received the order and will propose you the alternative possible solution (Either he will notify you of a new despatch term or he will alter or cancel your order at your request).

The order status

After logging in the system you can monitor the status of your order by clicking to the Log in >> The previous orders. Here you can see all your orders. The attribute is changing with a gradual executing the order as follows: Accepted >> Being executed >> Dispatched.

The order cancellation

At your request the order can be canceled by the trader (see "the Availability of the goods") or it is simply possible to cancel it by clicking to the Log in >> The Previous orders >> to select the Order No. >> confirm To Cancel the order. The order can be canceled till the time unless it has the attribute Accepted or Being executed. In case when the parcel has been dispatched it is not possible to cancellation.
Upon canceling the order, which you have paid for, by means of the bank transfer or with a credit card, the money will be immediately sent to you back to the same bank account and under the same variable symbol or the postal order for the name.

The delivery

At present times you have a possibility of delivery in the following manner:

The delivery by post, the contractual partners of the Czech Post a.s.

Payments

At present times you are able to execute the payment for the goods in the following manner:

By the bank transfer - With a credit card (VISA, Master Card)
In cash - only in case of a personal purchase

Transport and the payment methods


1. The delivery by the contractual partners of the Česká pošta a.s. in the European countries. The postal fees are not EUR 0,-- (free delivery).

The Czech Post a.s. is the most important inland company for delivery of the individual packages. In case when it refers to a priority parcel the delivery is guaranteed within 4 working days from the posting at the appropriate post office.

2. The personal purchase
You have a possibility to use the trading system only for ordering the goods and to purchase it personally. In such a case you state our establishment as the means of transport:

Personally - Narodni trida 20, Hodonin, the Czech Republic

As soon as the goods are prepared, our worker will send you a notice (SMS, by e-mail, phone).

PAYMENTS - possible methods of payments
1. The bank transfer: If you want to pay by a bank transfer, will you use our bank account No.
IBAN: CZ3955000000002512644001
The bank account No. 2512644001/5500
Swift: EBNKCZPP

In case of the bank transfer charge you mark the space X with the word "OUR" where the expenses of our bank and the ones of the correspondent bank are paid by the payer. In case when there is not put all the financial amount given in the invoice, the goods will not be dispatched.

2. By a credit card. In this case the goods are dispatched only after putting the full financial amount to our account.
3. In cash: The payment in cash can be executed only in the case of a personal purchase.

Note: 1. The supplier reserves the right to alter the prices of the products in dependence to the

exchange rate to Czech crown.
2. When you buy the goods over € 2000.- or € 4000.- we give the customers the discount of 2% or 5% from the price.

The guarantee conditions

1. The general provisions
These Guarantee conditions have been processed in accordance with the Civil Code and relate to the goods which was purchased with the firm M-COMPACT s.r.o. and whose disagreement about the purchase contract or defects were claimed within the guarantee period.

To each goods which was purchased with the firm M-COMPACT s.r.o. there is attached the Certificate of guarantee. The length of the guarantee period in years is stated for each goods in the Certificate of guarantee. By accepting the goods the consumer expresses the consent to the Guarantee conditions of the firm M-COMPACT s.r.o.

The guarantee period starts to flow from the date of accepting the subject of the performance. In case when the goods are not personally purchased, the acceptance of the goods is understood as the moment when the goods are accepted by the transporter. If the contract was concluded in using the communication means for the distance, in such a case the consumer has the right to withdraw from the contract within 14 days from the acceptance of the performance.

2. The purchaser
The purchaser is obligated to examine the goods immediately upon its acceptance. When in case of a personal purchase it is found out a damage, the seller is obligated to grant a reasonable discount from the delivery or to deliver another faultless product.
In case when it is found out a damage upon the acceptance from the transporter, then it is executed a record on the damage with the transporter or the purchaser does not accept the goods. The purchaser informs about the fact the seller and the seller is obligated to grant a reasonable discount from the delivery or to deliver another faultless product.
Subsequent complaints of the mechanical damage of the product cannot be admitted.

3. Place and method of the guarantee execution
In case of occurrence of the defect of the subject of performance for which the guarantee applies, the purchaser applies for the insurance of the repair solely at the seller which immediately delivers the goods to the manufacturer. The purchaser proves the origin of the goods by submitting the certificate on the purchase and the Certificate of guarantee.
The purchaser, at the own expense and risk, delivers the defected goods to the address of the establishment. The goods must be packed in the original package or in the package, which prevents from the damage of the goods in transport, in a complete state including all the accessories. The purchaser proves the origin of the goods by submitting the certificate of purchase and the Certificate of guarantee.

4. The compliance with the purchase contract, the responsibility for the defects
This is regulated by the provisions of the Civil Code and the Law for protection of consumers.
The guarantee period is extended by the period during which the product was in guarantee repair. In case of the exchange of the goods the purchaser obtains a new guarantee in the duration of 10 years.
The manufacturer uses the Certificate of guarantee for the record where this subject gives the extent and the time duration of the repair. Possible other complaints are applied based on the certificate on purchase together with the Certificate of guarantee.
In case of finding out of the persistent defect of the goods, the purchaser has the right for the exchange of the goods or the right to withdraw from the contract. The firm M-COMPACT s.r.o. reserves the right to replace the defected or irreparable goods for another one, similar one having a comparable or higher technical parameters.
The guarantee does not relate to a common tear and wear of the thing being caused by using it. Shorter lifetime of the product cannot be considered as the defect and it cannot be complained.

5. The claim for the application of the guarantee ceases to exist

By loosing the Certificate of guarantee

If in case of the complained goods the guarantee period expired on the day of the acceptance of the goods into the repair
due to mechanical damage of the goods
due to the damage of the goods during the transport (these damages must be solved with the transporter)

6. The final provision
In case when the Guarantee conditions are not met the product is not accepted into the guarantee repair.
The Guarantee conditions in this form are valid for all the commercial cases unless other guarantee conditions are negotiated under the contract.
The firm M-COMPACT s.r.o. reserves the right for alteration of these Guarantee conditions without a prior notice.
Other conditions are regulated pursuant to §616 - §627 of the Civil Code, the Regulations of the European Parliament and the Council 1999/44/ES and the Law No. 634/1992, the Collection, on the protection of consumers.
These Guarantee conditions become valid on the date 1st January 2004.

Useful information

The Certificate of guarantee
Upon the purchase you will receive these documents:
The invoice-tax document
In addition to, you receive the original copy of the Certificate of guarantee being issued by the manufacturer with such products to which the manufacturer supplies the certificate and it requests only this in case of application of the complaint.
v What is necessary for applying for the complaint
Together with the goods you deliver the certificate of the purchase, the Certificate of guarantee and the description of the defect. You always deliver the goods as complete ones with all the accessories.
We recommend to arrange the insurance of the delivery.

The loos of the document

We do not have blank Certificate of guarantee which we could newly issue to you.

We recommend you to study

The protection of personal data

We protect your privacy: we ensure a full protection of your personal data against abuse. More detailed information is published in this document.

The registration data: upon registration in the Internet shopping you enter some of your personal data. Especially your name and surname, home address, phone No. and the electronic mail address. This information is necessary for identification and authorization of the purchaser and we use it for the execution of your order and for communication to you.

The data on your orders: During your use of the internet shopping we collect the information on your orders, which is necessary for the insurance of the deliveries of the goods, the execution of a complaint etc. These data are stored in our data base and any case we do not provide them to the third persons.

The declaration: Our firm esteems your confidence and protects your personal data against abuse. The information about you are collected by our firm so as we could improve the quality of our services for you. We consider your personal data as to be confidential. Our firm does not sell, hire or provide your personal data to any third person.

Your consent: Using the Internet shopping and utilizing of its services you agree with collecting of some of personal data about you and your purchases. The rules of treating with these data are published in this document.

The return of the goods

We keep the principle "The money back guarantee" which should improve your confidence in shopping through the Internet. This is applied for all the end customers (not dealers), in case of delivery of the goods by the transporter (not applied for the personal purchase in our establishments).

In accordance with the Law No. 367/2000 of 14th September 2000 you, as the customer, have the right to withdraw from the contract within 14 days after accepting the goods.

We understand your situation: You do not have a possibility to sufficiently examine the offered goods in advance or you may make a mistake in ordering. If you find immediately after the purchase that the goods does not suit you for whatever reason you have the possibility, within this term and without stating the reason, to return the goods and the purchase price will be immediately returned to you.
The conditions for returning the purchase price:

The goods must be absolutely unused, packed in the original package, being able for further sale.
The packing must contain all the original accessories.
The dispatch must be delivered at your own expense within 14 days from the delivery of the goods. As the delivery date it is considered the date of handing over of the goods by the transporter.
With the returned dispatch it must be enclosed the copy of the Tax document.
This guarantee does not relate to the consumer goods (a battery).
There are returned the money for the goods, not for the transportation charge. Will you send the goods only by ordinary parcel mail or through whatever transportation company. We recommend to insure the goods. In case of the cash on delivery service the dispatch will not be accepted!

Send the returned goods exclusively to the address:

M-COMPACT s.r.o.
P.O.BOX 117
695 01 Hodonín
Czech republic